For one of our customers, a high end resort mentioned in Michelin Guide for hotel recommendation in Romania, we are looking for a

Waiter/ Host.

As a Waiter/ Host, you will play a crucial role in delivering an exceptional dining experience to our guests. Working in a high-end restaurant, you will provide impeccable service, demonstrate extensive knowledge of the menu and wine list, and ensure that every guest receives personalized attention and a memorable culinary experience.

Responsibilities:

Guest Service:

• Greet guests in a warm and professional manner.
• Escort guests to their tables and present menus.
• Provide detailed explanations of menu items, specials, and wine pairings.
• Cater to guests' specific preferences and dietary restrictions.
• Provide information regarding the entire experience paying attention to the customer’s needs.

Order Taking:

• Accurately and efficiently take food and beverage orders.
• Relay orders to the kitchen and bar, ensuring proper timing and coordination.
• Address any special requests or modifications to the chef.

Knowledge and Expertise:

• Possess an in-depth understanding of the menu, including ingredients, preparation methods, and culinary techniques.
• Stay informed about daily specials, seasonal offerings, and any changes to the menu.
• Stay updated on wine and beverage selections to provide recommendations.
• Provide the best service and customer-oriented experience.

Table Maintenance:

• Monitor tables and ensure they are set according to the restaurant's standards.
• Attend to table needs promptly, such as refilling water glasses and clearing empty plates.
• Maintain a clean and organized workspace.

Problem Resolution:

• Address guest concerns and complaints with professionalism and a commitment to resolution.
• Coordinate with the restaurant manager or kitchen staff to resolve issues promptly.

Upselling and Recommending:

• Proactively suggest additional menu items, beverages, or special features.
• Encourage guests to explore various culinary options and enhance their dining experience.
• Provide additional information regarding the entire experience the company offers for their customers beyond the standard gourmet experience.

Team Collaboration:

• Work closely with kitchen staff, bartenders, and other team members to ensure seamless service.
• Communicate effectively with colleagues to maintain a cohesive and efficient work environment.

Training and Development:

• Participate in ongoing training sessions to enhance product knowledge, service skills, and overall performance.
• Mentor junior staff members and share insights into delivering exceptional service.

Qualifications:

• Previous experience as a waiter in a fine dining, as part of a 5 stars hotel member or an international cruise.
• Extensive knowledge of food and beverage offerings.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and high-pressure environment.
• Attention to detail and commitment to providing outstanding service.
• Familiarity with point-of-sale (POS) systems.
• Willingness to work evenings, weekends, and holidays.

Benefits:

• Private medical insurance;
• Transport Settlement;
• Performance bonus;
• Opportunity to work in an internationally renowned environment alongside highly awarded chefs and staff.