For one of our clients, an international automotive manufacturing company, we are looking for a new colleague to be part of the cross-country team, as

IT Service Desk Support Engineer.

Responsibilities

• Telephone and written processing of requests in our incident management system (helpdesk and 1st level)
• Coordination and support of cross-departmental support cases and service orders
• Ensuring communication with customers regarding faults and operational reports
• Close cooperation with our global IT at over 50 locations
• Ensuring smooth software deployment and patch management.
• Assuming responsibility within a support organization for end-user computing and specialist applications
• Workplace management including software distribution based on Microsoft Intune.
• Ensuring smooth software deployment and patch management.
• Implementation of common service management practices and processes
• Updating instructions and checklists
• Ensuring service quality, including reporting on the services provided

Requirements

• Completed training in computer science or equivalent training
• Professional experience in an IT service desk or other service-oriented IT departments
• Sound knowledge of MS Windows (including version 10 and 11) and  M365
• Independent working style as well as a structured and solution-oriented approach with a strong service orientation
• Enjoy dealing with internal and external stakeholders
• Willingness to take on professional responsibility
• Quick comprehension and open-mindedness towards innovations
• High level of communication and social skills and ability to work under pressure
• Fluent English

‍

Only eligible candidates will be contacted in a maximum of 3 weeks. All information will be treated as strictly confidential.

‍

IT Service Desk Support