We are looking for a Customer Support Specialist with Bulgarian language skills to join our client, a technology provider supporting companies in Romania, Hungary, Bulgaria, Spain, and Italy.

The company helps businesses optimize their workflows through technology integration and digitize operations with professional IT solutions.

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Key Responsibilities:

• Provide technical support via phone, email, and chat to clients in Bulgaria.
• Assist customers in troubleshooting and resolving technical issues related to the company's IT solutions.
• Guide users through problem-solving processes, ensuring quick and effective resolutions.
• Collaborate with internal technical teams to escalate and resolve more complex issues.
• Document and track customer inquiries, problems, and solutions in the internal system.
• Offer high-quality customer service to ensure satisfaction and build lasting relationships with clients.

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Requirements:

• Fluency in Bulgarian and English (both written and spoken).
• Previous experience in technical support or customer service is a plus.
• Basic understanding of IT systems and software solutions (training will be provided).
• Strong problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

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What We Offer:

• Hybrid work model (partially from home, partially from the office).
• Competitive salary and benefits package.
• A dynamic and collaborative work environment.
• Opportunities for professional development and growth within an international team.

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Location: Bucharest,  Hybrid (Office & Remote)

Schedule: Monday - Friday, 9:00 AM - 6:00 PM

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Only eligible candidates will be contacted within 3 weeks. All information will be treated as strictly confidential.

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