For one of our clients, an international automotive manufacturing company, we are looking for a new colleague to be part of the cross-country team, as

Application Specialist/Manager

for the Atlassian suite.

The job requires 3 days of office work and 2 of wfh/week.
Labor Contract collaboration.

Responsibilities

For Atlassian Jira and Confluence, Gitlab, Antifactory and other engineering-related IT tools

• *Responsible for secure and stable operation
  • Monitoring backend interfaces and connections to systems like IAM (identity and access management), links between Jira and Confluence, link to source code management systems as GitLab and Azure DevOps
  • Monitoring of operation status of atlassian.net, create tickets to Atlassian if required
  • Make sure that users only see the projects and spaces they are allowed to
  • Contact external partners (Atlassian, VSHN, Eficode) in case of service disruptions or degradation
• *1st and 2nd level user support
  • Resolve IT tickets in time
  • Answer basic user questions on how to log in, create tickets, create documents, move documents, etc.
  • Clarify issues, call users on Teams to make sure everything is working as expected if necessary
• *User account management
  • Approve new users according to approval policies
  • Assign new users to groups
  • Make sure that user names adhere to guidelines
  • Unassign users that left the company. Automate this process with internal partners in global IT.
• *User documentation and trainings
  • Create and update documentation on how to work with Jira and Confluence
  • Document the most common problems in IT ticket knowledge base
  • Train new users in small groups via Teams
• *Setup and maintenance of Sandbox environments
  • Set-up sandboxes for both Jira and Confluence to allow tests of new workflows and apps
  • Assign user-rights to test users
  • Document outcomes for steering group
• *Providing workflows and templates according to business needs
  • Participate and later organize regular meetings with key-users from business
  • Harmonize workflows where possible
  • Collect inputs from business and make sure the backlog is prioritized. Resolve backlog issues with support of internal and external partners.
• *Data cleansing / data migration tasks
  • Elaborate naming conventions with business stakeholders
  • Enforcing conventions, correct names that do not match the conventions in close collaboration with space and project owners
  • Archive unused and old pages after confirmation with space/project owners
  • Support business and external partners with data migrations from other Jira/Confluence and GitLab instances
• *Evaluation of new features and Apps
  • Watch updates from Atlassian and identify opportunities for the group
  • Provide guidelines how to work with Apps and features
  • Support key-users with tests of new Jira/Confluence Apps
• *Getting support from external partners if required
  • Create tickets to Atlassian and/or Eficode when needed, watch tickets, test resolved issues
  • Organize trainings with external partners if required
• *Status reports to Global IT Engineering departments
  • Participate online in regular IT Engineering department meetings
  • Provide updates on KPIs, status, problems, backlogs, etc.
  • Escalate issues that cannot be resolved without support from management

Requirements

• *Education
  • Bachelor IT
• ​*Work experience
  • Atlassian administration
  • Source code management with Git
  • Basic programming skills
  • General IT-support
• ​*Other
  • Very good communication skills in English (German is a plus)
  • Helpful attitude
  • Ability to perform tasks efficiently and self-motivated

Perks

• 22-24 vacation days
• Meal card (40 RON/day)
• Yearly bonus
• Medical subscription

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Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.

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