Responsibilities:

• Actively troubleshoot various cloud architectures to aid customers with solutions
• Continuously expand your cloud knowledge within a supportive team environment
• Focus on providing excellent technical resolutions and customer experiences
• Utilize existing knowledge bases to deliver customer-facing root cause analyses
• Offer customer-facing bug progress summaries using available tools and platforms

Ideal Candidate Profile:

• Proficient in English (C1 level)
• Holds European citizenship or a work permit in Romania
• Experienced with Linux OS
• Familiar with web protocols (HTTP, DNS, SSL/TLS, etc.) and understands networking standards
• Experienced with databases (SQL)
• Able to read and comprehend logs and stack traces
• Capable of conducting research using internal knowledge bases and publicly available documentation (official Google docs, Stack Overflow, Google Groups, etc.)
• Available to work shifts (Monday to Sunday, 24/7) from our Bucharest office (Piata Victoriei)

Preferred Skills:

• Knowledge of containerization
• Familiarity with modern API technologies

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